Tpower2 takes the privacy of every Malaysian member seriously. This Privacy Policy clearly sets out what data we collect, why we collect it, how it is used, and your rights as the owner of that data. We do not sell your data. We do not share your information without a legitimate reason. Full stop.
Tpower2's Privacy Commitment at a Glance
Six key ways tpower2 protects your data
All data transmitted between your device and tpower2's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions such as Maybank and CIMB. No third party can intercept or read your information during transmission.
Tpower2 has never sold, rented, or traded members' personal data to third parties for marketing or commercial purposes. Your data belongs to you — it is not an asset we profit from. This commitment remains unchanged regardless of any changes to tpower2's operations.
Only tpower2 staff with a specific operational need are permitted to access member personal data. All access is logged and monitored. Your account password is stored in a hashed format that is unreadable by any tpower2 personnel, including the technical team.
As a tpower2 member, you have the full right to view, amend, download, or request deletion of your personal data at any time. These rights can be exercised by contacting the tpower2 support team, and tpower2 is committed to processing such requests within a reasonable timeframe.
Tpower2 operates in compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia. All collection, storage, and processing of Malaysian members' data is carried out in accordance with applicable local legal requirements, including the obligation to obtain explicit consent before data is collected.
Tpower2 retains member personal data only for as long as it is needed for the stated purposes, or as required by Malaysian law. Once an account is closed and the mandatory retention period has lapsed, personal data will be permanently deleted or anonymised from tpower2's systems.
Introduction. This Privacy Policy describes tpower2's privacy practices regarding the collection, use, and protection of member personal data. By registering for or using the tpower2 platform, you agree to the practices described in this Privacy Policy. If you have any questions, please contact us at support@tpower2.xyz.
When you register, verify your account, or use tpower2's services, we collect data that you voluntarily provide, including:
When you use the tpower2 platform, our systems automatically collect certain technical information required for secure and stable operation:
| Data Category | Sample Information | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, IC number | Registration form / KYC |
| Contact | Email address, phone number | Registration form |
| Finance | Bank account, digital wallet | Deposit/withdrawal processing |
| Technical | IP address, device type | Automatically during use |
| Activity | Betting records, game history | Automatic during gameplay |
| Cookies | Language preference, login session | Automatic via browser |
Tpower2 only uses member personal data for legitimate and necessary purposes. We will never use your data for any purpose not stated here without first obtaining your renewed consent.
Tpower2 does not use your personal data to make automated decisions that significantly affect your rights without human review. Any material decisions — such as account closure or fraud detection — are subject to manual review by the tpower2 team.
Tpower2 states this explicitly: we do not sell, rent, trade, or transfer members' personal data to third parties for commercial or marketing purposes. This is an absolute policy with no commercial exceptions.
In the course of legitimate operations, tpower2 may share necessary data with the following parties:
Some of tpower2's technical service providers may operate outside Malaysia. Where this is the case, tpower2 ensures that all international data transfers are protected by agreements that guarantee a level of data protection equivalent to or exceeding Malaysia's PDPA standards.
Important: tpower2 never shares data with competing gaming platforms, insurance companies, credit institutions, or any party not listed above. If you receive a communication claiming to be from tpower2 that asks for sensitive personal information, please contact us immediately as it may be a phishing attempt.
Tpower2 continuously invests in security infrastructure to protect member data. Key technical measures we employ include:
Beyond technical measures, tpower2 also enforces strict internal security controls:
Your account security also depends on your own actions. tpower2 recommends that you:
Cookies are small text files stored in your web browser or device when you visit the tpower2 platform. They allow tpower2 to remember your preferences, maintain your login session, and deliver a better experience each time you return.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the tpower2 platform — for example, you may need to log in again on every visit. Security cookies are required for core platform functions and cannot be disabled without fully impairing the user experience.
Tpower2 does not use third-party tracking cookies for advertising purposes across other platforms. tpower2 cookies operate exclusively within our platform environment.
As a tpower2 member residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) Malaysia:
You have the right to request a copy of all personal data that tpower2 holds about you. This request can be made through tpower2 customer support, and we will provide the relevant information within 30 days of receiving your request.
If you find that the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Certain details such as name and date of birth may require document verification before changes are made, in order to prevent misuse.
For data collected on the basis of your consent — such as opting in to promotional emails — you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
You may request the deletion of your personal data upon closing your tpower2 account, subject to mandatory data retention requirements under Malaysian law — for example, financial records may need to be retained for a period specified by accounting and anti-money laundering legislation.
To exercise any of the rights above, please contact the tpower2 support team through:
Please clearly state the right you wish to exercise and provide sufficient proof of identity. tpower2 will process your request within 30 business days.
Tpower2 retains members' personal data for as long as their account remains active, and for the period required after account closure in accordance with the following requirements:
Once the mandatory retention period has ended, tpower2 will either permanently delete your personal data from all our systems or anonymise it so that it can no longer be linked to your identity. The deletion process is carried out securely in accordance with industry standards to ensure that data cannot be recovered after deletion.
Important note: Even after your account is closed at your own request, tpower2 is still legally required under Malaysian law to retain certain financial and KYC records for a specified period. This is a legal compliance requirement, not a choice made by tpower2.
If you have any questions, concerns, or complaints about how tpower2 handles your personal data, we encourage you to reach out to us directly first. Our team will work to resolve any issues promptly and fairly.
Tpower2 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or technologies used. Any material changes will be communicated to members via their registered email or through an in-platform notification on tpower2 before the changes take effect. The "Updated" date at the top of this page reflects the date of the most current version of this Privacy Policy.
If you are not satisfied with how tpower2 has handled your privacy complaint after going through our internal channels, you have the right to lodge a formal complaint with Malaysia's Department of Personal Data Protection (PDPD) under the provisions of the PDPA 2010.
For any enquiries relating to this Privacy Policy, please contact us at support@tpower2.xyz. We are committed to responding to all privacy enquiries within 3 business days.
Your Rights as a tpower2 Member
A summary of your data protection rights under Malaysia's PDPA
Request a copy of all data we hold on you
Correct inaccurate or incomplete data
Request data deletion when it is no longer needed
Object to processing for marketing purposes
Receive your data in a portable format
Withdraw consent for promotional communications
FAQ – tpower2 Privacy Policy
The most frequently asked questions from Malaysian members about data privacy at tpower2